Terms

Shipping

UK & Europe Shipping Policy This Shipping Policy applies to eligible orders placed through the AXMG-CT UK & Europe Store for delivery within the United Kingdom and eligible European destinations. 1. Delivery Eligible orders are dispatched from the applicable local stock serving the selected market and delivered to the delivery address provided by the customer at checkout. Orders are normally processed after successful payment and completion of the required order checks. Estimated delivery times may vary depending on the destination, delivery service, carrier operations, weekends, public holidays and circumstances outside our reasonable control. Any delivery time shown on the website or at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise. 2. Shipping Charges UK Standard Shipping: GBP 4.99 per order. Europe Standard Shipping: EUR 15.99 per order. The applicable shipping charge will be clearly displayed before the customer completes payment. If a different delivery charge applies to a particular destination, product or delivery service, the applicable charge will be clearly displayed before payment. 3. Delivery Address Customers are responsible for providing a complete and accurate delivery address. If an incorrect or incomplete address results in a failed delivery or requires re-delivery, additional delivery charges may apply. 4. Delivery Problems If an order is delayed, damaged or appears to have been lost during delivery, please contact us with your order number and relevant delivery information. We will review the matter and, where appropriate, work with the delivery carrier to investigate the issue. 5. Damaged Delivery If a parcel or product arrives damaged, please contact us as soon as reasonably possible. We may request photographs, video or other information to assist with the investigation. Nothing in this section limits any mandatory consumer rights applicable to the customer. 6. Cancellation and Returns — UK For eligible online purchases in the United Kingdom, consumers generally have a statutory right to cancel within 14 days after receiving the goods, without giving a reason. After notifying the seller, the consumer generally has a further 14 days to return the goods. Refunds are generally required within 14 days of the goods being returned or appropriate evidence of return being provided. GOV.UK Where the statutory cancellation right applies, the standard delivery charge paid by the customer is generally refundable. Any additional cost for an upgraded delivery service may not be refundable beyond the cost of standard delivery. GOV.UK 7. Cancellation and Returns — EU For eligible online purchases delivered within the European Union, consumers generally have a statutory 14-day right of withdrawal without giving a reason, subject to applicable legal exceptions. For goods, the withdrawal period generally runs from the date the consumer receives the goods. European Union Customers may generally be responsible for the direct cost of returning goods when exercising the 14-day right of withdrawal, provided this cost was disclosed before the purchase. Where the goods are defective or do not conform to the contract, applicable consumer remedies and related delivery costs are governed by applicable EU and national law. European Union 8. Faulty, Damaged or Misdescribed Products If a product is faulty, damaged, defective or materially different from its description, please contact us with your order number and product information. We will provide the applicable remedy in accordance with the consumer protection laws applicable to the customer's purchase. Nothing in this policy limits mandatory statutory rights. 9. Delivery Delays We will make reasonable efforts to deliver orders within the delivery period stated at checkout. Where no specific delivery period has been agreed, applicable consumer law may provide a maximum delivery period or additional rights if delivery does not take place within the applicable period. For EU consumer purchases, the general rule is delivery within 30 days unless another delivery period has been agreed. European Commission 10. Consumer Rights This Shipping Policy should be read together with our Terms and Conditions and Warranty Policy. Nothing in this Shipping Policy is intended to exclude, restrict or override any mandatory consumer rights applicable in the United Kingdom or the European Union.

Returns & refunds

UK & Europe This Returns & Refund Policy applies to eligible purchases made through the AXMG-CT UK & Europe Store. Nothing in this policy limits or excludes any mandatory consumer rights applicable in the United Kingdom or the European Union. 1. Change of Mind — UK For eligible online purchases in the United Kingdom, customers generally have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason. After notifying us of the cancellation, the goods should generally be returned within a further 14 days. GOV.UK 2. Change of Mind — Europe For eligible online purchases delivered within the European Union, customers generally have a statutory 14-day right of withdrawal without giving a reason. For goods, the withdrawal period generally begins when the customer receives the goods. European Union 3. Return Shipping Costs for Change-of-Mind Returns Where a customer exercises a statutory right to cancel or withdraw because they have changed their mind: - The customer is responsible for the direct cost of returning the goods, provided this requirement was clearly disclosed before the purchase. - We will refund the original standard delivery charge paid for the order, where required by applicable law. - If the customer selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option. GOV.UK Customers should contact us before returning any product and obtain return instructions. 4. Condition of Returned Goods Customers may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner similar to what would normally be permitted in a shop. Where applicable law permits a deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the goods, such a deduction may be made in accordance with applicable law. European Union 5. Faulty, Damaged or Incorrect Products If a product is: - faulty; - damaged on arrival; - defective; - materially different from its description; - the wrong product; or - otherwise not in conformity with the contract, please contact us before returning the product. We may ask for photographs, videos, order information or other reasonable information to help us assess the issue. Where necessary, we may require the product to be returned for inspection. 6. Return Costs for Faulty Products Where a product is confirmed to be faulty, defective or not in conformity with the applicable consumer contract, we will provide the appropriate remedy required by applicable law. Where applicable law requires the seller to bear the cost of returning defective goods, we will bear those reasonable return costs. EU consumer rules expressly require defective goods to be repaired or replaced without cost to the consumer, including relevant shipping costs. European Union For UK customers, statutory rights relating to faulty goods may include repair, replacement, price reduction or rejection depending on the circumstances and applicable statutory time limits. GOV.UK 7. Inspection and No Fault Found All reported faults may be subject to reasonable assessment. If a returned product is inspected and no fault or covered defect can be identified, we will inform the customer of the inspection result. Where permitted by applicable law, the applicable return or re-delivery costs may be the responsibility of the customer. Nothing in this section limits any statutory consumer rights. 8. Warranty and Manufacturing Defects A commercial warranty provided by AXMG-CT is additional to, and does not replace, any statutory consumer rights. For EU customers, the statutory legal guarantee for consumer goods is generally at least two years, although national law may provide additional protection. European Union For UK customers, statutory rights concerning faulty or non-conforming goods apply independently of any commercial warranty. GOV.UK 9. Refunds Where a customer is legally entitled to a refund, the refund will normally be made using the original payment method, unless otherwise agreed or required by applicable law. For statutory cancellation or withdrawal, refunds will be processed within the period required by the applicable law. For UK distance purchases, refunds are generally required within 14 days of receiving the returned goods. GOV.UK Under EU distance-selling rules, the trader generally reimburses the consumer within 14 days after being notified of withdrawal, although the trader may in certain circumstances withhold the refund until the goods are returned or evidence of return is provided. European Union 10. Original Delivery Charges Where a customer validly exercises a statutory cancellation or withdrawal right, we will refund the applicable standard delivery charge where required by law. Additional amounts paid for upgraded or express delivery are generally not refundable beyond the cost of the standard delivery option. GOV.UK 11. Products That Cannot Be Returned Certain products may be subject to statutory exceptions to cancellation or withdrawal rights. Where a statutory exception applies, the relevant exception and conditions will be disclosed to the customer before purchase where required. 12. Lithium Battery Products AXMG-CT sells products containing lithium batteries. Please contact us before returning any lithium-battery product. We will provide appropriate return instructions and, where necessary, specify the permitted return method. Customers should not send lithium-battery products using a shipping method that does not permit the transportation of such products. 13. How to Request a Return or Refund Please contact AXMG-CT with: - Order number - Product name - SKU or product information - Reason for the return, where applicable - Relevant photographs or video if the product is reported as faulty or damaged We will provide the appropriate next steps and return instructions. 14. Consumer Rights This Returns & Refund Policy is intended to operate alongside applicable UK and EU consumer protection law. Nothing in this policy is intended to remove, restrict or override any mandatory statutory rights available to consumers.

Terms

UK & Europe These Terms & Conditions apply to purchases made through the AXMG-CT UK & Europe Store. By placing an order through the website, you confirm that you have read and accepted these Terms & Conditions. Nothing in these Terms & Conditions is intended to exclude, restrict or override any mandatory consumer rights applicable to your purchase. 1. About Us The AXMG-CT Store is operated by AXMG-CT Holding Limited, the legal seller for purchases made through this website. Our contact details are provided on the website and in your order confirmation. 2. Products We make reasonable efforts to ensure that product descriptions, specifications, images, colours and other product information are accurate and up to date. Minor differences in colour or appearance may occur due to display settings, lighting or the characteristics of the customer's device. Product availability may vary by market, product variant and stock level. 3. Product Variants Some products are available in different colours, models, sizes, lengths, connector types or other variants. The variant selected by the customer will be shown in the order before payment is completed. Customers are responsible for checking that the selected product variant is correct before completing the order. 4. Prices Prices are displayed in the currency applicable to the selected market. Where applicable, an original price and a sale price will be displayed. The total price payable, including applicable taxes and delivery charges, will be shown before the customer completes payment. Prices and promotions may change from time to time. Any change will not affect an order that has already been accepted. 5. Orders When you submit an order, you are making an offer to purchase the selected products. An order is not considered accepted until we have confirmed the order in accordance with the applicable purchasing process. We may be unable to accept an order where, for example: - The selected product is no longer available; - A selected variant is unavailable; - Payment cannot be successfully authorised; - There is a genuine technical or pricing error; or - We are unable to fulfil the order for a legitimate reason. If we cannot accept an order after payment has been taken, we will refund the amount paid for the affected order in accordance with applicable law. 6. Order Information Customers are responsible for providing accurate and complete information, including: - Name; - Email address; - Billing information; - Delivery address; and - Selected product and variant. Please check your order carefully before completing payment. We will provide an order confirmation that can be retained for future reference. 7. Payment Payment must be successfully authorised before an order can be processed. Available payment methods are displayed during checkout. Payments may be processed through third-party payment providers, including Stripe. We do not request or store complete payment card details through the AXMG-CT website. 8. Delivery Delivery arrangements, delivery charges and estimated delivery times are provided in the applicable Shipping Policy and during checkout. Please refer to the relevant Shipping Policy for your delivery destination. Nothing in these Terms & Conditions limits any statutory delivery rights applicable to your purchase. 9. Returns and Refunds Returns, cancellations, statutory withdrawal rights and refunds are handled in accordance with the applicable Returns & Refund Policy for your market. The relevant statutory consumer rights applicable to UK and EU purchases will continue to apply. For online consumer purchases, UK and EU rules generally provide statutory cancellation or withdrawal rights subject to applicable exceptions and conditions. (GOV.UK GOV.UK; European Commission European Commission) 10. Product Warranty Any commercial product warranty offered by AXMG-CT is governed separately by the applicable Warranty Policy. The Warranty Policy does not replace or restrict any statutory consumer rights that apply to the purchase. 11. Product Safety and Proper Use Products must be used in accordance with the applicable product instructions, safety information and intended purpose. Customers should not: - Modify or dismantle products without authorisation; - Puncture, cut, crush or deliberately damage products; - Use products in a manner contrary to the supplied instructions; - Use unsuitable charging equipment where this may cause damage; or - Attempt unauthorised repairs. These requirements do not limit any mandatory consumer rights concerning defective or unsafe products. 12. Intellectual Property The AXMG-CT and AMG-CT names, logos, trademarks, product images, graphics, text, website design and other website content are owned by or licensed to the relevant rights holder. You may not reproduce, modify, distribute or commercially use such material without prior written permission, except where permitted by law. 13. Website Availability We make reasonable efforts to keep the website available and functioning correctly. The website may occasionally be unavailable because of maintenance, technical problems, security measures, updates or circumstances outside our reasonable control. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded. 14. Third-Party Services The website may use third-party services to provide payment processing, delivery, communications, analytics or other necessary services. Such services may have their own terms and privacy policies. Third-party services do not change the consumer rights applicable to your purchase from AXMG-CT. 15. Privacy Personal information collected in connection with an order will be handled in accordance with our Privacy Policy. 16. Errors and Corrections If we discover a genuine technical, pricing, product or availability error before an order is accepted, we may correct the error and, where necessary, contact the customer regarding the affected order. If an order has already been paid for and cannot reasonably be fulfilled because of such an error, any refund will be handled in accordance with applicable law. 17. Events Outside Our Reasonable Control We will not be responsible for delays caused by circumstances that are outside our reasonable control, such as major transport disruption, natural disasters, serious infrastructure failures or other events that could not reasonably have been prevented. This does not remove any statutory rights available to consumers. 18. Complaints If you have a complaint about an order, product or service, please contact us with your order number and details of the issue. We will review the complaint and provide an appropriate response. 19. Changes to These Terms We may update these Terms & Conditions from time to time. The version applicable to an order will generally be the version presented to the customer before the order is placed, subject to any changes required by law. 20. Applicable Law and Consumer Rights These Terms & Conditions are intended to comply with the laws applicable to the relevant transaction and market. For UK and EU consumers, mandatory consumer protection laws applicable to the customer's purchase will continue to apply. Nothing in these Terms & Conditions is intended to remove or restrict statutory rights that cannot legally be excluded or restricted. Consumer contract terms must be fair and transparent; terms attempting to exclude responsibility for matters such as faulty goods or goods that are not as described may not be enforceable. (GOV.UK GOV.UK) 21. Entire Agreement These Terms & Conditions, together with the applicable: - Shipping Policy; - Returns & Refund Policy; - Warranty Policy; and - Privacy Policy form the principal terms governing the customer's purchase through the AXMG-CT Store, subject always to mandatory consumer rights applicable to the transaction. Company information Legal Company Name: AXMG-CT HOLDING LIMITED Company Number: 16832465 Registered in: England and Wales Registered Office Address: 9 Cadet Drive, Shirley, Solihull, England, B90 2FD Copyright notice © 2026 AXMG-CT. All rights reserved. Original website content, images, graphics and designs are protected by applicable copyright laws. Unauthorised reproduction or distribution is prohibited, except where permitted by law or authorised by the relevant rights holder.

Warranty

UK & Europe This Warranty Policy applies to eligible products purchased through the AXMG-CT UK & Europe Store. 1. Two-Year Warranty AXMG-CT provides a two-year commercial warranty for eligible products purchased through the AXMG-CT UK & Europe Store. The warranty period begins on the date the product is delivered to the customer. The commercial warranty covers manufacturing defects and functional defects arising from normal and intended use during the applicable two-year warranty period. Where a covered defect is confirmed, AXMG-CT will provide the appropriate remedy in accordance with this Warranty Policy and applicable law. 2. What the Warranty Covers The commercial warranty covers defects that are attributable to manufacturing or materials, or functional failures arising under normal and intended use. Depending on the nature of the confirmed defect and applicable law, the remedy may include: - Repair; - Replacement; or - Another remedy required by applicable law. The specific remedy will depend on the nature of the defect, the product and the applicable legal requirements. 3. Normal Wear and Battery Deterioration Normal wear and tear is not covered by the commercial warranty. This includes normal deterioration resulting from ordinary use, ageing and normal charging and discharging cycles. For products containing rechargeable batteries, gradual reduction in battery capacity resulting from normal use and battery ageing is considered normal deterioration and is not covered by the commercial warranty. Battery cycle-life figures stated for a product, where applicable, describe expected performance under specified test conditions and do not mean that the battery will retain its original capacity throughout the entire two-year warranty period. However, this exclusion does not apply where the issue is determined to be a manufacturing defect, abnormal battery failure, safety-related defect, or another lack of conformity covered by applicable consumer law. 4. Damage Not Covered by the Commercial Warranty Unless otherwise required by applicable law, the commercial warranty does not cover damage or problems caused by: - Accidental drops or impacts; - Crushing or excessive physical force; - Puncturing or cutting; - Deliberate physical damage; - Liquid or water damage; - Misuse or improper use; - Use contrary to the product instructions or safety information; - Unauthorised opening, modification or repair; - Use of unsuitable charging equipment or accessories where this causes damage; - Improper storage or handling; - Damage caused after delivery through external causes; - Normal cosmetic wear and tear; or - Normal battery deterioration caused by ordinary use and ageing. 5. Battery Cycle Life Where a product specification states a battery cycle-life figure, such as a specified number of charging cycles, that figure represents expected battery performance under the specified test conditions. It does not constitute a guarantee that the battery will maintain its original rated capacity for that number of cycles or throughout the entire two-year warranty period, unless a specific capacity-retention guarantee is expressly stated for that product. 6. Physical Damage and Safety Products containing batteries or electronic components must not be cut, punctured, crushed, dismantled or otherwise deliberately damaged. Damage resulting from such actions is not covered by the commercial warranty, except where applicable law provides otherwise. 7. Warranty Assessment Warranty claims may be subject to reasonable assessment. Customers may be asked to provide: - Order number; - Product name; - SKU or product information; - Description of the reported problem; - Photographs; - Video demonstrating the problem; or - Other reasonable information required to assess the claim. Where necessary, AXMG-CT may require the product to be returned for inspection. 8. No Fault Found If a product is returned for inspection and no fault or covered defect can be identified, AXMG-CT will inform the customer of the inspection result. Where permitted by applicable law, any return or re-delivery costs relating to a claim where no covered defect is identified may be the responsibility of the customer. Nothing in this section limits any statutory consumer rights. 9. Manufacturing Defects If an inspection confirms a manufacturing defect or another defect covered by the commercial warranty, AXMG-CT will provide the applicable remedy. Where repair or replacement is appropriate, AXMG-CT may provide repair or replacement in accordance with this Warranty Policy and applicable law. If applicable law requires another remedy, the customer's statutory rights will apply. 10. Lithium-Battery Products AXMG-CT products may contain lithium batteries. Please contact AXMG-CT before returning any product containing a lithium battery. We will provide appropriate return instructions and, where necessary, specify the permitted return method. Customers should not independently send lithium-battery products using a shipping method that does not permit their transportation. 11. Warranty Return Costs Where a product is confirmed to have a defect covered by applicable consumer law or the commercial warranty, AXMG-CT will bear the necessary return or delivery costs where required by law or applicable warranty terms. For products that are not defective or where no covered fault is identified, return or re-delivery costs may be handled in accordance with the applicable Returns & Refund Policy and applicable law. 12. UK Statutory Consumer Rights This two-year commercial warranty is additional to the statutory rights available to UK consumers. UK law provides statutory rights concerning the quality, description, fitness for purpose and durability of goods. Depending on the circumstances, statutory remedies can include repair, replacement, price reduction or rejection. These rights are not replaced or reduced by this commercial warranty. Legislation.gov.uk 13. EU Statutory Consumer Rights For consumers purchasing goods in the European Union, the applicable legal guarantee generally provides a minimum two-year protection against lack of conformity, starting when the consumer receives the goods. Depending on the circumstances, the consumer may have rights to repair or replacement and, where appropriate, a price reduction or refund. European Union The AXMG-CT two-year commercial warranty is additional to these statutory rights and does not replace, reduce or restrict them. 14. Proof of Purchase A valid order confirmation, receipt or other reasonable proof of purchase may be required when making a warranty claim. 15. Warranty Claims To make a warranty claim, please contact AXMG-CT with the relevant order and product information. We may first provide reasonable troubleshooting instructions where the reported issue may be resolved without returning the product. If further assessment is required, we will provide the appropriate next steps. 16. Fraudulent or Abusive Claims AXMG-CT reserves the right to investigate suspected fraudulent or deliberately abusive warranty claims. Nothing in this section is intended to restrict any statutory consumer rights. 17. Commercial Warranty and Statutory Rights This Warranty Policy should be read together with the applicable: - Terms & Conditions; - Shipping Policy; and - Returns & Refund Policy. The two-year AXMG-CT commercial warranty provides the warranty protection expressly described in this policy. Nothing in this Warranty Policy excludes, limits or replaces any mandatory statutory consumer rights applicable to the purchase.

Privacy, cookies and website statistics

AXMG-CT uses limited first-party Website Statistics solely to understand and improve this website and our services and to produce aggregate statistical information. These statistics do not identify individual visitors.

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The server stores only a one-way hash of that anonymous identifier in separate presence records. Minute presence records are kept for no more than 48 hours and daily presence records for no more than 24 months. They are not linked to pages, products, sources, orders or customer records. Turning Website Statistics off removes the visitor cookie and stops this counting.
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